Terms and Conditions

IMGN Studio Privacy Policy

Introduction

We are IMGN Studio and we are the controller of personal data for the purposes of this policy.

We are committed to safeguarding the privacy of our website visitors and service users. This policy tells you the types of information we collect when you visit our website (www.imgnstudio.com) and/or use our services, how we use that information and when we may share that information. This policy may change from time to time so please check it every so often.

The information we collect about you...

We may collect, use, store and transfer different kinds of information as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Profile Data includes your username, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Employment Data includes current and past employment, experience, qualifications, skills, interests and any other information disclosed by you.

Methods of collecting information...

We use different methods to collect information from and about you including through:

Direct interactions: You may give us your Identity, Contact and Employment Data by filling in forms or by corresponding with us by post, phone, email or otherwise. For example when you:

• sign up for our newsletters;
• participate in an event which we have organised;
• request marketing to be sent to you;
• sign up for our talent pool;
• submit an application for a role within IMGN Studio;
• enter a promotion or survey; or
• give us some feedback.

Automated technologies or interaction: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy [https://www.imgnstudio.com/ter...] for further details.

Third parties: Third parties or publicly available sources. We may receive personal data from various third parties as set out below:

• Technical Data from analytics providers and/or search information providers, such as Google based outside the UK; and
• Employment, Identity and Contact Data from recruitment agencies, previous employers, etc.

How we will use your information...

We will only use information when the law allows us to. Most commonly, we use it in the following circumstances:

• Where we need to perform the contract we are about to or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally, we only rely on consent as a legal basis for processing your information where we need to obtain the consent to provide you with our services or to send you third party direct marketing communications to via email or text message. You have the right to withdraw your consent at any time.

We may process information for more than one lawful ground depending on the specific purpose for which we are using information. Please contact us if you want further details about the specific legal ground we are relying on to process your information.

Where we need to collect information by law, or under the terms of a contract and you do not provide that information when requested, we may not be able to perform the contract. In this case, we may have to cancel a service you have with us.

We have set out below the ways we use information and the legal basis for doing so. We have also identified what our legitimate interest is, where appropriate.

Purpose/Activity	Type of data	Lawful basis for processing
To register you as a new or prospective customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or policies (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website contents to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Disclosure of your information...

We may have to share your information with the parties set out below. We ensure appropriate safeguards are in place before transferring your information to anyone else. We do not and will not sell individual information.

• Internally within IMGN Studio and our partners or affiliates.
• Our third party service providers who perform functions on our behalf in connection with the operation of our business or providing the services we offer through the website such as IT service providers and system administrators, third parties, agents and contractors who host and manage data, deliver our products and services, process transactions, receive and send communications, conduct reference checks on candidates on our behalf etc. Such third party agents and contractors only use your personal data to the extent necessary to perform their functions.
• Professional advisers including lawyers, bankers, auditors and who provide consultancy, banking, legal, insurance and accounting services.
• Our third party analytics partners (such as Google Analytics – Google Inc. and its affiliates) to analyse website traffic and understand customer needs and trends. These service providers may collect and/or transfer your data outside of the UK and European Economic Area.
• Our third party marketing service providers to help us to communicate with you.
• Third parties if we are required to do so by law, or if we believe that such action is necessary to: (a) fulfil a government, or regulatory request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our websites or customers.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your information in the same way as set out in this policy.

Marketing

Promotional offers, newsletters or marketing communications from us:

Promotional offers: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We may also inform you of products or services available from carefully selected partners. We may also contact you via surveys to conduct research about your opinion of our services.

We may send the following commercial communications by email to a targeted selection of individuals from our marketing database: Invitations to industry events we are hosting or attending; newsletters; updates about our agency and the services we offer; other information that we reasonably think may be of interested to our contacts.

Where you are already a customer: You may receive marketing communications, newsletters, and other news and information about our services from us if you have requested information from us or purchased services from us or if you provided us with your details when you contacted or registered with us unless you told us you did not want to receive such information.

Third-party marketing: We will get your express opt-in consent before we share your information with any company outside the IMGN Studio group of companies for marketing purposes.

Marketing database: Our marketing database includes data of: staff members of our clients; individuals who have requested us to send marketing information by completing a form on our website, sending us an email or via a phone call; individuals we have met at events or via online public forums or social media who have asked us to send marketing information.

Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to information we hold and process for the purpose of the performance of a contract with you or which is necessary for our legitimate interests.

1. Cookies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse and allows us to improve our website.

When you use our website for the first time you will be given the opportunity to accept or decline cookies. By accepting the cookies, you agree to our use of the cookies as set out in the Cookie Policy. For more information about the cookies we use, please see our Cookie Policy [https://www.imgnstudio.com/ter...].

1. External Links

The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

1. International transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

1. Data Security

We take the security of your information seriously. We have internal policies and controls in place to ensure your information is not lost, accidentally destroyed, misused or disclosed, and is not accessed except in the performance of work-related duties. If a data breach is suspected we will notify the UK Information Commissioners Office (ICO).

1. How long we will use your information for...

We will only retain your information for as long as necessary, including for the purposes of any legal, accounting, or reporting requirements.

To determine the appropriate retention period for information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.

1. Your rights

We respect your rights. As such, you are entitled to:

• have access to any information we hold
• request that it be corrected if it is inaccurate
• have it deleted if you no longer wish us to hold this information (this does not include any information we are obliged to keep for administrative, legal, or security purposes)
• object to the processing of your information where we are relying on our legitimate interests as the legal ground for processing
• withdraw your consent at any time
• complain to the competent data protection supervisory authority which, in the UK, is the Information Commissioner’s Office (ICO).

If you would like to exercise any of these rights, please contact us.

1. Contacting us

If you have any questions, please contact us:

Email address: studio@imgnstudio.com

Postal address: Unit 1, 14 Triangle Rd, London E8 3RP

IMGN Studio is registered in England with number 07220281 and with its registered address at Kalculus, 119 Marylebone Road, London, United Kingdom, NW1 5PU.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

IMGN Studio Cookie Policy

Introduction

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. This policy explains how we do that.

When you use our website for the first time you will be given the opportunity to accept or decline cookies. By accepting the cookies, you agree to our use of the cookies as set out in this policy. We do update this policy from time to time so please do return and review regularly. This version was last updated in October 2021.

What is a cookie?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website, as they will help our website to recognise your device the next time you visit. Some of the cookies used by our website are set by us, and some are set by third parties who are delivering services on our behalf.

Cookies used on our website?

The exact names of cookies we use on our websites may change from time to time, however, the descriptions below set out the types of cookies that operate on our websites. If you wish to obtain an up to date list of the cookies we use, then please contact us.

Strictly necessary cookies are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytics

We use Google Analytics. The information generated by the Google Analytics cookie (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the service, compiling reports on activity and providing other services relating to activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where third parties process the information on Google’s behalf.

To see more information on the cookies set by Google Analytics see:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

To opt out of being tracked by Google Analytics across all websites visit: https://tools.google.com/dlpage/gaoptout

Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, and remember your preferences where relevant.

How to block or modify cookies...

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also set your browser to alert you when a website sets or accesses cookies. The ‘Help’ function within your browser should tell you how to do this.

You may wish to visit https://www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

However, please be aware that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. You can decide to re-allow cookies at any time.

Contacting us...

This policy is issued by IMGN Studio. If you have any questions about this policy, please contact us in the following ways:

Email address - studio@imgnstudio.com

Postal address - Unit 1, 14 Triangle Rd, London, E8 3RP

IMGN Studio is registered in England with number 07220281 and with its registered address at Kalculus, 119 Marylebone Road, London, United Kingdom, NW1 5PU.